COVID-19 UPDATE

Contact information and opening times:
Call: 01434 632289
Email: admin@croftandgraves.co.uk

Opening times: (by appointment only)
Monday to Friday. 9:00am – 5:30pm.
Saturday: 9:00am -1:00pm

Please help us to stay safe by getting in touch with us first, before attending the practice.

In line with guidelines from our professional governing bodies, NHS England and government national guidance about COVID-19, including social distancing , we move to “Amber phase” for the provision of eye care.  The practice will reopen from Monday 22nd June for all eye care services, including NHS-funded care.   We have put in a number of extra safety measures with your safety and that of our team, in mind.

Eye care service

We are resuming our eye are services on a phased, part time basis for the rest of June, and aim to be open fully from July to offer all eye care care services.  We are prioritising  appointments for clients who have concerns about their eye heath and changes in their vision, as well as those clients who were due to have their eye health check during the lock-down period.  So please do call if you feel anxious or concerned about any eye or vision concerns, if you have lost or broken your spectacles, have developed new  vision symptoms, or for any other situation where you need our help.

WHAT TO EXPECT

We are operating on an appointment basis as far as we possibly can.  If for any reason you decide you need to “pop-in” please either call first to let us know so we can offer you an appointment slot, or if you still turn up, please abide by our social distancing guidelines.

When you make an appointment, we will ask you some questions relating to COVID symptoms, so that we always have your safety and that of our team in mind.

You may receive a call prior to your appointment from our optometrist to discuss your history and symptoms, any related concerns, including if you feel you need to change your glasses.   By offering a telephone consultation prior to the appointment, we are already prepared with the details that you have confidentially shared with us, to enable us to conduct the sight examination, with your safety in mind.

Be assured that we are complying with all the guidelines and recommended safety advice. This will include the use of protective clothing including face masks/visors, gloves, and aprons, whilst maintaining the 2-metre distancing wherever possible. Hand sanitiser and hand washing facilities will be available, and equipment, surfaces and handles will be regularly cleaned.  We will be asking our clients to come in with their face masks.

Ongoing service and support for those who are isolating

We will endeavour to provide the service and products you may need in these testing times. We have added some additional measures for your peace of mind and to help you remain independent in your homes.

  • If you need a repair – Call us first to discuss the best options available for you. It may be that you can send your spectacles/drop them in to us and we will aim to repair them and have them sent back to you asap.
  • If you are running out of contact lenses or solution – please let us know and we can order your items and have them delivered to your door.
  • If you need to see us – we will provide a remote consultation in the first instance, and then determine the next measures to take.

Contact lens information

There is no evidence to date that contact lens wear should be avoided by healthy individuals, or that contact lens wearers are more at risk for a coronavirus infection compared to those wearing spectacles.

To help maintain healthy contact lens wear, all contact lenses wearers should follow correct lens wear and care instructions as prescribed by your professional. When you are unwell, for example cold or flu like symptoms, you may not feel like wearing lenses and this is good practice. We would also stress the importance of responsible contact lens wear and hygiene. If you have ocular irritation/redness/soreness/light sensitivity or discharge, the you must stop wearing your lenses and call us for advice. Remember to:

  • Always wash and dry your hands thoroughly before handling contact lenses and lens cases.
  • Always wash and dry your hands thoroughly before applying a contact lens, even if the lens is new and directly from the packaging.
  • Always wash and dry your hands before removing your contact lenses.

The British Contact Lens Association (BCLA) has some excellent guidance for contact lens wearers and COVID-19. BCLA wearing and caring guides are also available for you to download. Just click the link:

https://www.bcla.org.uk/common/Uploaded%20files/Fact%20sheets/COVID19%20Consumer%20Guidance%20Final%2018%20May%202020.pdf

Ordering your contact lenses

We will endeavour to continue with contact lens supply as best possible, but please bear in mind that we are reliant on our suppliers so your lenses may take a bit longer than usual. Your contact lenses can be reordered using the practice main telephone number 01434 632289 or email admin@croftandgraves.co.uk.

If you are on our contact lens plan and automatically receive your shipments to your home, you will continue to receive your contact lens supply to your home.

If you are on our contact lens plan and usually collect your contact lens supply from the practice, then we are re-routing your lenses to be shipped directly to you.

If you are a “Pay as you Go” client and you order lenses as an when you need them, then you can order your lenses via email or telephone. We will ask you to make your card payment over the phone (or as some clients have done – paid via BACS). We can then order your lenses so that they are delivered to your door.

If you are under 16 years of age, your lenses will be automatically shipped to the practice. We will then arrange delivery to your door.

Finally…

Our thoughts are with you and to anyone impacted by COVID-19 in our community. We wish you and your families well in what is an uncertain period.

Rest assured the health and wellbeing of our clients and staff is our highest priority. We are monitoring the situation as it evolves, so we can adapt quickly as we continue to put our customers and team first.   What has changed is they way we need to work to keep you safe.  What will not change is the level of care, service and great eyewear that you have come to expect at Croft and Graves Optometrists.

If you have any concerns or questions, please do not hesitate to contact us on 01343 632289 at the practice.

On behalf of our wonderful, incredible team (we are phasing in our team) we look forward to warmly welcoming you again to our practice.

Best wishes,
Nick and Nicolle Croft