Full time: 5 days / 5 ½ days.  (½ day alternate working every third Saturday).  Flexibility is essential. 

At Croft and Graves Optometrists, the client is at the heart of what we do.  As an independent optical practice, we offer a unique, tailored experience to every client and spend time with our clients, ensuring we deliver the best service.  As an Optical Assistant you will be part of our Front of House Team. You are the face of our business and therefore must demonstrate that passion and expected to understand, what it means to deliver an exceptional customer experience.  You will be confident in providing information and advice about our services, you will have great listening skills, and problem-solving skills.  

Every day is varied so you will need to be adaptable and flexible and you must be confident to handling a variety of situations.  You also need to have demonstrated computer knowledge and skills so you can quickly learn our client management systems and be able to use the screening equipment.  With training, you will confidently be able to advise our clients on frames, frame styling and dispense a variety of lenses and support our professional Dispensing Optician.  In addition, you will work with the team to undertake all administrative duties including booking appointments for all our clinics and working to our high service standards, as well as to NHS guidelines.   

You may have retail or front of house hospitality experience, and though desirable, it is not essential.  What you must have is a strong understanding of what it takes to deliver a great customer experience, be articulate and great with people.  We will continue to develop your skills and knowledge in understanding what it means to deliver a truly independent eyecare experience.  

In return you get to work with an incredible team, in an independent optical practice that has an established reputation for its specialist high quality client care, is at the forefront of excellence in clinical eye care and great quality eyewear.  We offer a competitive salary, staff benefits, and a bonus scheme.

If you think this is you, then tell us how your skills, knowledge and experience match what we are looking for.  Please send us your CV and a cover letter outlining this. You can either email to, post or drop in your application to our practice (and get a look at what we do).

Deadline for applications:  January 10th, 2020.

A DBS check will be required for the successful candidate.


Croft & Graves Optometrists|Hill Street|Corbridge|

Northumberland|NE45 5AA

Tel: 01434 632289|